TNV Shipping
Shipping & Delivery
UK delivery
Top Notch Vintage ships orders across the United Kingdom using Royal Mail and, for larger or higher-value parcels, Parcelforce or another suitable tracked carrier.
Shipping options, delivery estimates and the total delivery charge will be shown at checkout before you place your order. Delivery estimates are calculated from the date of dispatch, not the date the order is placed.
We aim to dispatch orders within 1-3 working days of receiving them, excluding weekends and UK bank holidays. If we expect a significant delay, we will contact you using the email address provided with your order.
Unless a different delivery period has been agreed with you, we will deliver your order without undue delay and no later than 30 days after your order is placed.
Delivery address
Please check that your delivery address is complete and correct before submitting your order.
We normally send orders to the delivery address entered at checkout. If you need to amend an address, contact us as soon as possible via the Contact Form at the bottom of this page. We cannot guarantee that changes can be made once an order has been dispatched.
To protect customers and prevent fraud, we may contact you to carry out additional verification before dispatching an order. If we are unable to verify an order, we may cancel it and issue a full refund.
Tracking, signatures and delivery issues
Where tracking is available, we will send tracking details once your order has been dispatched.
We may use a tracked, signed-for or insured delivery service for higher-value orders. This is arranged by us and does not affect your statutory rights.
We are responsible for your order until it is delivered to you, or to a person you have nominated to receive it. If your parcel is delayed, damaged, lost, or marked as delivered but has not been received, please contact us promptly via the Contact Form with your order number. We will investigate with the delivery carrier and, where appropriate, arrange a replacement or refund.
Nothing in this policy affects your statutory rights.
Failed delivery and returned parcels
If an order is returned to us because the delivery address supplied at checkout was incomplete or incorrect, or because it was not collected after a delivery attempt, we will contact you to arrange redelivery or cancellation.
If you choose redelivery, we may ask you to pay the actual additional delivery cost before the parcel is resent.
If you choose to cancel an order returned for a reason outside our control, any refund will be handled in accordance with our Returns & Refunds Policy and your statutory rights. We will never treat an unclaimed returned parcel as automatically forfeited.
Multiple items
Where possible, we combine multiple items into one parcel. Larger or fragile orders may be sent in more than one package. If this is necessary, we will let you know and provide relevant tracking information where available.
International delivery
USA orders
For orders delivered to the United States, the delivery price shown at checkout is an all-inclusive price. It includes postage and an allowance for applicable US import duties, taxes and customs-clearance handling costs.
We arrange and pay these charges through our delivery provider, so you should not be asked to pay additional customs duties, import taxes or handling fees when your parcel is delivered.
We complete all customs declarations accurately and do not mark orders as gifts or declare a lower value than the price paid. We declare parcels accurately and do not alter item descriptions or values.
International delivery times can vary because of customs processing and local postal services. Tracking availability depends on the service selected and the destination country.
Contact us
For any shipping query, please contact us via the form below.