TNV Returns Policy

Returns and Refunds — Top Notch Vintage

Last updated: August 2026

Our business details

Top Notch Vintage is operated by Top Notch Vintage. Business address: Somerton, Somerset. Email: Contact Form Here 

Change-of-mind cancellations

If you buy from us online as a consumer, you have a legal right to cancel your order within 14 days of receiving the goods. You don't need to give a reason.

To cancel:

  • Send us a clear statement — email is fine — via Contact Form. Include your name, order number and the item(s) you're cancelling. You can use the cancellation form at the bottom of this page if you'd like, but you don't have to.
  • Send the item back to us within 14 days of telling us you're cancelling, to: the return address given when you contact us.
  • Please package it reasonably and securely to protect it in transit. We recommend a tracked service and keeping proof of postage — we can't process a refund for an item that doesn't reach us.

Refunds:

  • We'll refund the price you paid for the item, plus the cost of our least expensive standard delivery option. If you chose a more expensive delivery option, we'll only refund the cost of our standard option.
  • Refunds go to your original payment method, unless you expressly agree with us on an alternative.
  • We'll refund within 14 days of receiving the item back, or of you providing evidence you've sent it, whichever is sooner.
  • Return postage for a change-of-mind cancellation is your own cost.
  • We don't charge restocking, processing, payment-provider, or administration fees for statutory cancellations.

Care of items during the cancellation period

You may inspect and try on an item as you would in a shop. Please try garments on indoors, and don't wear them outside, to an event, or wash, alter, or remove components from them before deciding whether to keep them.

If an item is returned after handling beyond what's necessary to establish its nature, characteristics and fit, we may make a deduction from your refund to reflect any reduction in its value. This may include, where evidenced: visible wear, make-up marks, perfume or deodorant odour, staining, laundering, alteration, damage, missing parts, or a reduced resale value caused by use.

Any deduction reflects the actual reduction in the item's value — it's never a fixed fee or penalty. This doesn't affect your right to try an item on indoors to check fit.

Exceptions to the 14-day cancellation right

  • Items made or clearly personalised to your specification.
  • Sealed goods that aren't suitable for return for health-protection or hygiene reasons, where the seal has been broken after delivery.

An item being vintage, clothing, footwear, a hat, or on sale doesn't, on its own, create an exception — most of our stock is covered by the rights above.

Vintage condition and item descriptions

Our items are pre-owned vintage goods. Signs of age, wear, or repair may be present. We describe and photograph material condition issues as accurately as we can — please read the listing, measurements, and condition notes carefully before buying.

The age, price, and any condition issues specifically disclosed in the listing are relevant to what you can reasonably expect from a vintage item. This doesn't affect your rights if an item is not as described, materially different from its photographs or description, or has an undisclosed fault.

Faulty or misdescribed items

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, which apply separately from the change-of-mind right above.

If you believe an item is faulty, unsafe, damaged on arrival, or not as described, please contact us at [email address] with your order number, a description of the issue, and photos where possible. Please don't use the change-of-mind return process for a faulty-item claim.

  • Within 30 days of receipt, you're entitled to a full refund to your original payment method.
  • After 30 days, we'll offer a repair, replacement, or refund as appropriate.
  • We'll cover reasonable return postage costs where return is required — contact us first so we can arrange this.
  • If you'd prefer store credit instead of a refund to your original payment method, just let us know — we're happy to offer this as an option, but it's entirely your choice.

Exchanges

We don't offer a voluntary exchange service, as most of our stock is one-off vintage pieces. This doesn't affect your legal rights where an item is faulty or not as described.

How to start a return

Email via the Contact Form at the bottom of this page with your order number and reason for return, and we'll confirm the next steps.

This policy doesn't affect your other statutory rights.

Cancellation form

Copy and paste this text into the form at the bottom of this page and complete the information.

To: Top Notch Vintage,

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods:

  • Ordered on / received on:
  • Name of consumer(s):
  • Address of consumer(s):
  • Order number:
  • Date: