Return Policies

This policy is offered in addition to your legal rights

We do not accept exchanges.
But please contact me if you have any problems with your order.
Cancellations and returns must be in writing, using the form from the link we provide on request. If you have not completed the form and returned an item unsolicited then we will not refund.
The following items cannot be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
RETURNS PROCEDURE: The buyer must make written contact with me first to discuss returning a purchase BEFORE returning the item. Please message us for return address.
Unworn items can be returned for a refund, or store credit.
  • Contact me within: 3 days of delivery
  • Ship items back within: 5 days of delivery
  • The item must be shipped with tracking and insurance to the value of the item at cost to buyer, within 5 days of original delivery.
  • Package must be double bagged securely.
  • We will charge a 15% fee to process refunds and if purchased via Paypal the fees from the original transaction will not be returned.
  • Customs charge are not collected by or refunded by us.
  • Refund will be minus the actual shipping costs which may be higher than listed estimate.
  • If we allow a return and there is a delay on the return, then after 5 days a rental fee (8% per day beginning on 6th day, ending when return reaches us) is deducted from credit.
  • If an item has been worn or damaged by the customer the devaluation of the item will be taken into consideration and deducted from the total credit.
  • Once it is agreed that you can return the item: Please package the item well ensuring it is waterproof and in packaging which is fit for transit to ensure the item does not get damaged during shipping (i.e. do not over-stuff envelopes/boxes or used well-worn recycled packaging materials). Double bag where possible. Please ensure YOUR name and address is also on the package in case the package gets misplaced during transit and cannot be forwarded to me. If the package is returned to you because of a mistake made by you with regard to addressing the package or incorrect completion of a customs form or your country's postal service fault then you must resend at your expense.
  • If you wish to return an item from a country outside of the European Union, please note that you MUST complete a customs declaration indicating that the package contains "RETURNED GOODS" (as well as stating "used clothing", "used jewellery", etc). If you fail to do this, I unable to accept any import charges or taxes incurred in order for the package to reach me.

FOOTWEAR AND HATS: I do not accept any returns on these items as they are notoriously impossible to give extremely accurate measurements in the crucial areas such as the height of the foot arch which is never the same on any two people. Footwear and hats are purchased at the buyer’s risk.

ADDITION NOTES ABOUT VINTAGE FOOTWEAR: footwear manufactured in the period up until the 1970s which are made from man-made materials have what is called an “inherent vice” i.e. a flaw which worsens over the passage of time. As the soles are glued rather than stitched, the glue used to adhere the soles to the uppers degenerates to a powder as they age meaning the soles will most likely come away from the uppers after one or a few wears. I recommend therefore that the buyer takes precautionary action by having the soles RE-GLUED prior to wearing. I do not accept returns on vintage footwear which has this inherent vice. 

By purchasing from this site you agree to our policies.
Link to the European Online Dispute Resolution platform