Return guide

When shopping with Top Notch Vintage for those gorgeous vintage pieces, do keep in mind to make your choices wisely, as we're unable to offer refunds, exchanges, or returns. Don't fret though, we're always here with a friendly ear to answer any questions you might have about the item(s) via email.
Before you hit that purchase button, it's a jolly good idea to double-check all the measurements provided in the item descriptions. We want you to rock your style with confidence!
Please know that all sales are considered final. But, if you find yourself in a bit of a pickle and need more info or a nudge in the right direction, don't hesitate to drop a line to us via the contact page.

Sale Items
Now, when it comes to exchange or refund chats, it's the regular priced items that get to take centre stage, meaning that we do not accept refunds or exchanges on sale items.

If by any chance you've got an item that's not playing nice, being defective or damaged, in a way that's different than the condition we have mentioned, we've got your back. We do exchanges or offer store credit for these situations. Just give us a shout within 48 hours of receiving your order, and we'll sort it out like good mates.

Store Credit
When we dish out store credit, it's got a shelf life of 90 days from the date it's issued. So, make sure to put it to good use, and treat yourself to something fabulous!

Once we've got your return back and given it a proper look-see, we'll ping you an email to let you know we've got it safe and sound. After that, we'll give you the lowdown on whether your refund or exchange is a green light. If it's a go, your refund will work its magic and shimmy its way back to your credit card or original payment method within a span of days.

Late or Missing Refunds
If that much-anticipated refund seems to be playing hide and seek, don't worry too much. Start by giving your bank account another glance, just to be sure. If things still aren't adding up, a friendly chat with your credit card company might do the trick. Sometimes refunds take a bit of time to strut their stuff officially. If you've gone through all these steps and your refund is still being coy, drop us a line and we'll gladly lend a hand.

In case you need a tea time chat about a return, remember that the shipping costs are your responsibility. Shipping costs are non-refundable, but we totally appreciate your responsible courier choices.
Now, when you send those item(s) back our way, make sure it's with a reliable courier that has some fancy tracking skills. We'd love to see them arrive back in tip-top shape, just as they were when we sent them off to you.
Oh, and just a heads-up, we're keeping things cozy within our borders, so international returns won't be making an appearance in our tea party.